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Afaq Technology
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Hajj Operations Management

A digital system to plan and run the Hajj season from package purchase to the pilgrim's departure: a control system for the plan and operations, a supervisors' app and a pilgrims' app, with live tracking and smart alerts tied to the holy sites.

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The whole season on one platform

Three connected parts: the control system, the supervisors' app and the pilgrims' app.

  • Automated season plan

    Every stage with its tasks, checklists and supervisors in one plan and calendar by date and time, which assigns the work automatically.

  • Smart grouping

    Pilgrims are grouped automatically by booking, preferences, gender, nationality, country of arrival and age band, with a guide and a mufti per group.

  • Hotel and camp housing

    Automatic or manual housing lists that show each pilgrim's hotel and room, and their camp and place at the holy sites.

  • Live map tracking

    Real-time locations of pilgrims, groups and supervisors, with route playback to quickly reach anyone who drifts from their group.

  • Alerts tied to the holy sites

    Automatic multilingual messages on entering or leaving each site's boundary, in three levels: information, warning and critical.

  • Supervisors' app

    Each stage's tasks arrive automatically with assignment, delegation and escalation, and pilgrim identity is verified by scanning a QR code.

  • Pilgrims' app

    Package details, interactive content explaining the rites, a store for extra services, and live support by chat, phone and WhatsApp.

  • Tickets and SLAs

    Tickets from pilgrims and supervisors with service-level agreements, automatic escalation and an interactive tracking board.

  • Service providers and reports

    Hotel, transport, flight and catering contracts flow into each pilgrim's package, with exportable reports for every stage.

The season in clear stages

One plan followed by the control system, the supervisors and the pilgrims, from preparation to departure.

  1. 1

    Preparation

    Set up the season, packages and hotel, transport and catering contracts.

  2. 2

    Arrival

    Receive pilgrims and verify their identity with a QR code.

  3. 3

    Transport

    Group transport runs according to each stage's reference booking.

  4. 4

    Housing

    Automatic housing in hotels and camps by group criteria.

  5. 5

    Holy sites

    Live tracking and alerts on entering and leaving each site.

  6. 6

    Departure

    Track every pilgrim's departure, with complete season reports.

Three systems, one plan

A control system that plans and tracks, a supervisors' app that executes, and a pilgrims' app that accompanies them throughout.

Season stages with their tasks, checklists and supervisors, a live summary of every task's status, and a plan calendar per group.

From the first session to full rollout

We stay with you at every stage until the system runs confidently across your organization.

  1. 1

    Needs analysis

    We learn how you work and define the requirements and integrations you need.

  2. 2

    Setup & configuration

    We prepare the system and tailor permissions and settings to your organization.

  3. 3

    Training & launch

    We train your team and support you through the first weeks of operation.

  4. 4

    Ongoing support

    A support team that follows up and evolves the system as your needs grow.

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