Facilities Maintenance System
An enterprise platform for tickets, maintenance, assets and contractors: a clear approval chain for every ticket, preventive maintenance that creates its own tasks, and contractor financials and performance in one system.
Main dashboard
Search tickets…Total tickets
248
+12%Maintenance tasks
96
+8%Assets
1,420
+3%Avg. time to close
18 h
Ticket status
- New46
- Under review31
- With contractor58
- Awaiting parts17
- Closed96
Contractor performance
- Al-Itqan Est.94 · Excellent
- Modern Build Co.82 · Good
- General Maintenance71 · Fair
Latest tickets
Execute task
PM — Building A air conditioning
- Check gas pressure
- Clean filters
- Measure cooling
New ticket #4822: water leak — Building B, floor 2
System capabilities
Full control of tickets, tasks and contracts on one platform, on the web and on mobile.
A ticket approval chain
From reporter to consultant, contractor and ministry, with ten clear statuses and a complete timeline for every ticket.
Scheduled preventive maintenance
Weekly, monthly, quarterly and yearly plans that create tasks automatically, with an inspection checklist for each asset.
Documented field work
Technicians execute tasks item by item from their phone, with a report and photos for each item.
Contractor performance
A score out of 100 for every contractor, rated excellent, good or fair, with completion and delay tracking.
Payment claims and penalties
Payment claims, penalties, supply requests and spare parts, each with a clear approval path.
Multi-channel notifications
Instant alerts in the system, by email and on WhatsApp, plus a mobile app with push notifications.
From the first session to full rollout
We stay with you at every stage until the system runs confidently across your organization.
- 1
Needs analysis
We learn how you work and define the requirements and integrations you need.
- 2
Setup & configuration
We prepare the system and tailor permissions and settings to your organization.
- 3
Training & launch
We train your team and support you through the first weeks of operation.
- 4
Ongoing support
A support team that follows up and evolves the system as your needs grow.
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Ready to Elevate Your Organization?
Join hundreds of leading institutions that trust Afaq Technology solutions to manage their operations with efficiency and professionalism.